PRIVACY POLICY
A. INTRODUCTION
Hijrah Water Sdn. Bhd. (“Hijrah Water,” “we,” “our,” or “us”) values and respects your privacy and is fully committed to protecting your Personal Data (as defined below). In accordance with the Personal Data Protection Act 2010 (“the Act”) and as part of our dedication to safeguarding your Personal Data, this Privacy Policy (“Policy”) has been established.
This Policy outlines the types of Personal Data we collect, the methods by which we collect, process, store, and retain your Personal Data, and the entities with whom we may share your data, as required under the Act.
By providing your Personal Data to us and accessing any of our websites, platforms, or mobile applications (“our Platforms”), you acknowledge that you have read and understood this Policy and consent to the processing of your Personal Data in accordance with its terms.
We may amend this Policy from time to time, and any updates will be posted on our Platforms. It is your responsibility to review this Policy periodically to remain informed of any changes. Your continued use of our Platforms constitutes your acceptance of the revised Policy
B. COLLECTION OF PERSONAL DATA
We may collect Personal Data during your interactions with us, including but not limited to :
✔ Personal details such as name, contact information, address, gender, nationality, and date of birth
✔ Payment information including credit/debit card details and bank account numbers
✔ Technical data such as your IP address, browser type, and device information
✔ Activity information regarding your preferences, feedback, and usage of our services
✔ Third-party data obtained through referrals or partnerships
Other relevant information provided during your transactions or communication with us :
✔ You inquire about or purchase our products or services (online or offline)
✔ You register an account with us
✔ You participate in our events, promotions, or surveys
✔ You provide feedback or lodge a complaint
✔ We access public data sources or third-party referrals
✔ Personal details such as name, contact information, address, gender, nationality, and date of birth
✔ Payment information including credit/debit card details and bank account numbers
✔ Technical data such as your IP address, browser type, and device information
✔ Activity information regarding your preferences, feedback, and usage of our services
✔ Third-party data obtained through referrals or partnerships
Other relevant information provided during your transactions or communication with us :
✔ You inquire about or purchase our products or services (online or offline)
✔ You register an account with us
✔ You participate in our events, promotions, or surveys
✔ You provide feedback or lodge a complaint
✔ We access public data sources or third-party referrals
C. PURPOSES OF DATA USAGE
We may process and use your Personal Data for the following purposes :
✔ Account management: Creating and managing your account on our Platforms
✔ Service delivery: Processing your orders, payments, and providing aftersales services
✔ Customer support: Resolving issues, inquiries, and complaints to enhance customer satisfaction
✔ Marketing : Sending updates, promotions, and invitations to events
✔ Business operations : Improving our services, products, and overall business strategy
✔ Compliance : Fulfilling legal and regulatory obligations
✔ Customizations : Personalizing user experiences on our Platforms based on preferences and feedback
✔ Recruitment: Assessing candidates for employment or collaboration opportunities
✔ Other incidental purposes: Supporting our business operations or initiatives related to your engagement with us
✔ Account management: Creating and managing your account on our Platforms
✔ Service delivery: Processing your orders, payments, and providing aftersales services
✔ Customer support: Resolving issues, inquiries, and complaints to enhance customer satisfaction
✔ Marketing : Sending updates, promotions, and invitations to events
✔ Business operations : Improving our services, products, and overall business strategy
✔ Compliance : Fulfilling legal and regulatory obligations
✔ Customizations : Personalizing user experiences on our Platforms based on preferences and feedback
✔ Recruitment: Assessing candidates for employment or collaboration opportunities
✔ Other incidental purposes: Supporting our business operations or initiatives related to your engagement with us
D. DISCLOSURE TO THIRD PARTIES
Your Personal Data may be disclosed or transferred to the following third parties when necessary :
✔ Affiliates and subsidiaries for business or operational purposes
✔ Service providers engaged to support operations, including payment processors, IT specialists, and marketing firms
✔ Professional advisors such as lawyers, auditors, or consultants
✔ Regulatory authorities or government bodies as required by law
✔ Partners involved in joint ventures or business acquisitions related to Hijrah Water
We take appropriate measures to ensure these third parties handle your data securely and in compliance with applicable laws
✔ Affiliates and subsidiaries for business or operational purposes
✔ Service providers engaged to support operations, including payment processors, IT specialists, and marketing firms
✔ Professional advisors such as lawyers, auditors, or consultants
✔ Regulatory authorities or government bodies as required by law
✔ Partners involved in joint ventures or business acquisitions related to Hijrah Water
We take appropriate measures to ensure these third parties handle your data securely and in compliance with applicable laws
E. SECURITY OF PERSONAL DATA
While we implement technical and organizational measures to safeguard your data from unauthorized access, misuse, or loss, we cannot guarantee absolute security due to inherent risks in online transmissions. To further protect your data, ensure that your account credentials remain confidential and avoid sharing them with others.
F. ACCESS AND CORRECTION
You have the right to access your Personal Data and request corrections to ensure accuracy. To make such a request :
✔ Contact us using the details provided below
✔ Provide sufficient evidence to verify your identity and justify your request
In some cases, requests may be refused in compliance with the Act, and we will provide an explanation where applicable
✔ Contact us using the details provided below
✔ Provide sufficient evidence to verify your identity and justify your request
In some cases, requests may be refused in compliance with the Act, and we will provide an explanation where applicable
G. CONSENT AND WITHDRAWAL
By engaging with Hijrah Water and sharing your data, you consent to its collection and processing as outlined in this Policy. You may withdraw your consent at any time by contacting us. However, note that this may limit our ability to provide services or fulfill your requests
You can also opt out of receiving promotional materials by emailing us at the address provided below
You can also opt out of receiving promotional materials by emailing us at the address provided below
H. DATA RETENTION
We retain your Personal Data only as long as necessary for the stated purposes or to comply with legal, regulatory, or business requirements.
Once no longer required, your data will be securely deleted or anonymized
Once no longer required, your data will be securely deleted or anonymized
I. THIRD-PARTY WEBSITES
Our Platforms may link to external websites or services. Hijrah Water is not responsible for the privacy practices of these third parties. Review their privacy policies before providing any Personal Data or engaging with their services
J. COOKIES
Our Platforms use cookies to enhance your browsing experience. These cookies collect non-personal data such as your browser type and preferences. You can disable cookies through your browser settings; however, certain functionalities of our Platforms may be affected.
K. CONTACT US
For inquiries, complaints, or requests regarding this Privacy Policy, please contact us :
Hijrah Water Sdn. Bhd.
Tel: 06-978 8384 / 06-979 1754
Email: hijrahwatersb@yahoo.com
Hijrah Water Sdn. Bhd.
Tel: 06-978 8384 / 06-979 1754
Email: hijrahwatersb@yahoo.com
L. CHANGES TO THIS POLICY
Hijrah Water reserves the right to update this Policy as needed. Notifications of updates will be posted on our Platforms. Continued use of our Platforms after changes are implemented constitutes acceptance of the revised Policy.